The first impression of a visitor about a restaurant is formed by communicating with a waiter. It can be extremely difficult to change it - almost impossible. Therefore, it is necessary to select service personnel in accordance with a number of specific requirements. These requirements can be varied, supplemented or curtailed and vary in importance depending on the class of the establishment and the personal preferences of the restaurant owner.
Let's imagine the ideal waiter by making a list of essential qualities. A good memory is a prerequisite for working as a waiter. After all, he will have to learn by heart not only the menu, wine and sauce list, but also the composition of various dishes that any client can ask about.
Resistance to stress is a prerequisite for working as a waiter. Imagine a touchy waiter crying in a utility block because a client yelled at him - this is nonsense. Going to such a job, you need to be aware that clients can be different, and even unrestrained. It is always necessary to take any situation with dignity and calmness.
Affability is a quality that can be easily developed against a background of stress resistance. Friendly people succeed better not only in work, but also in life. And the waiter earns not only a tip, but also the location of future and present regular customers of the establishment, therefore, the profit of the entire enterprise depends on his work.
Agility - that is, agility and quick reaction - this quality is gained with experience, so if you don't want to mess with newcomers, take experienced waiters. But beginners can also be trained - for example, by conducting special training.
The ability to work in a team is a very useful quality, since communication with a specific client is just the tip of the service iceberg. Indeed, in the course of work, you have to communicate with colleagues, cooks, head waiter and find compromise solutions for effective and well-coordinated work of the team.
If you want to create a good team of waiters, consider its future structure. It would be a great idea to hire one experienced professional with solid experience and age, adding a few ambitious newcomers with the required qualities and interest in the job. A professional will unite the team, becoming its core, and train young people. After a while, you will have the perfect service staff.
If you need to find a waiter to replace the dismissed one, try to take into account the wishes of the entire team, for which it will be easier and more convenient to work with a person of a certain psychotype. When recruiting such personnel, it is highly recommended to consult a good psychologist.
Alternatively, develop or use existing attentiveness and memorization tests to apply during the interview process. You can come up with a funny test: for example, during a conversation, "accidentally" drop a serving item on the floor - a cup or fork, after putting it on the table, and look at the reaction: how quickly the applicant will react and rush to pick up the object, because a good reaction is a useful quality of an employee similar profile.
- passport;
- documents on education;
- a health book with the necessary marks (their list and terms are determined by law for workers whose activities are related to food);
- work book;
- individual tax number;
- certificate of pension insurance;
- photographs for documents.
Promote a friendly team of responsible employees and do not overdo it with fines, as in the end, too harsh measures negatively affect the quality of the services provided.
